Refunds and Returns
Products that prove to be unsuitable may be returned for a refund or exchange subject to the following conditions:
You must contact us to obtain a Returns Authorisation Number and download and complete the Returns Form below.
The completed Returns Form must be included in the box with any returned goods.
Goods are received by Retroford, within 14 days of original purchase.
Items and their packaging are received in a re-saleable condition.
Customer is liable for carriage costs, local tax, import duties and customs charges.
Any goods returned from outside of the UK must be marked as “Returned Goods” and must NOT have a declared sales value. Retroford will not be liable for any Customs Charges or Return Charges on returned goods.
Returns are subject to a 20% handling charge. Any products returned that are deemed not suitable for resale, cannot be refunded.
Retroford cannot accept any items for return, which have been specially ordered or manufactured to your personal specification.
*Parts for competition / track use are subject to extreme conditions while in use. Life expectancy and durability are greatly reduced and purchasers should note that any claim for failure/wear, shall not be entertained by Retroford. It is acknowledged by the buyer of such goods that the foregoing statement shall be a relevant and important issue in any claim brought against Retroford and Retroford shall, in turn, place importance upon this clause.
*Full Terms and Conditions can be read here
The return address is:
Unit 11 Kemp House